NSNEX is operated by VertexAxis Limited. References to NSNEX in this document refer to the service brand and its operator, as applicable.
Effective date: August 11, 2026. This Privacy Policy explains how NSNEX ("NSNEX," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you visit www.nsnex.com, use our cloud-based software, or receive our technical development services, including web applications, Geo DNS solutions, API-based solutions, and digital tools.
1. Scope and roles
This Policy applies to personal information we process as a data controller, such as account, billing, website, sales, support, and marketing information. When we process customer data on behalf of a business customer under a written agreement, we act as a processor or service provider, and the customer controls that data. In that case, requests relating to customer-controlled data should be directed to the relevant customer unless applicable law requires otherwise.
2. Personal information we collect
| Category | Examples | Typical source |
|---|---|---|
| Identity and contact data | Name, company, job title, email address, phone number, business address | You, your employer, partners, public business sources |
| Account and authentication data | Login credentials, account settings, user IDs, security logs | You and our systems |
| Commercial and billing data | Orders, subscriptions, invoices, tax details, payment status, contract records | You, payment providers, accounting systems |
| Technical and usage data | IP address, device and browser data, pages viewed, feature usage, API calls, logs, diagnostics, cookies | Your device, browser, integrations, servers |
| Customer content | Files, configuration data, DNS records, API payloads, application content, support attachments | You, your users, connected services |
| Support and communications | Emails, chat messages, tickets, call notes, feedback, survey responses | You and our service providers |
| Marketing preferences | Consent status, email preferences, event interests, campaign interactions | You and analytics tools |
3. How we use personal information
- Provide, operate, secure, monitor, and improve our SaaS, web applications, Geo DNS, API-based solutions, and digital tools.
- Create and manage accounts, authenticate users, provide customer support, and communicate service updates.
- Process orders, subscriptions, payments, invoices, renewals, taxes, and contract administration.
- Develop, test, debug, maintain, and improve software, infrastructure, integrations, APIs, and security controls.
- Detect, prevent, and investigate fraud, abuse, outages, unauthorized access, vulnerabilities, and policy violations.
- Send product, service, and marketing communications where permitted, and honor opt-out choices.
- Comply with legal obligations, enforce agreements, protect rights, and respond to lawful requests.
4. Legal bases for processing
Where GDPR, UK GDPR, or similar laws apply, we rely on one or more of the following legal bases: performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of vital interests where necessary. Our legitimate interests include securing and improving services, preventing abuse, communicating with business contacts, and operating a sustainable business, provided those interests are not overridden by individual rights.
5. Cookies and similar technologies
We may use necessary cookies to operate our website and services, functional cookies to remember preferences, analytics cookies to understand performance, and marketing cookies where permitted. You can manage cookies through your browser settings and, where required, through our consent tools. Disabling some cookies may affect service functionality.
6. Sharing and disclosure
We may disclose personal information to hosting providers, cloud infrastructure providers, payment processors, analytics providers, customer support tools, security vendors, professional advisers, affiliates, business partners, and public authorities where legally required. We do not sell personal information in the ordinary meaning of the word. If a law treats certain advertising or analytics sharing as a "sale" or "sharing," we will provide required choices.
7. International transfers
We may process and transfer personal information in countries where we, our customers, or our service providers operate. Where required, we use appropriate safeguards such as adequacy decisions, standard contractual clauses, data processing agreements, transfer impact assessments, or comparable lawful mechanisms.
8. Security
We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, encryption where appropriate, logging, backups, vulnerability management, employee confidentiality obligations, and vendor review. No method of transmission or storage is completely secure, and customers remain responsible for securing their own accounts, credentials, configurations, and integrations.
9. Retention
We retain personal information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and preserve backups. Customer content is retained according to the applicable customer agreement, account settings, and lawful instructions.
10. Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of your personal information; withdraw consent; opt out of marketing; opt out of certain sales, sharing, or targeted advertising; limit use of sensitive personal information; and lodge a complaint with a regulator. To exercise rights, contact privacy@nsnex.com. We may need to verify your identity and may deny requests where permitted by law.
11. Regional disclosures
European Economic Area, United Kingdom, and Switzerland
You may contact us to exercise GDPR or UK GDPR rights. You may also complain to your local supervisory authority. If we are required to appoint an EU or UK representative or Data Protection Officer, we will publish the applicable contact details here or provide them upon request.
California and other U.S. state privacy laws
We provide notice at or before collection of personal information, describe categories collected and purposes above, and honor applicable opt-out, access, correction, deletion, and appeal rights. We do not knowingly sell or share personal information of consumers under 16. Authorized agents may submit requests where permitted by law.
Japan
Where Japan's Act on the Protection of Personal Information applies, we specify purposes of use, take appropriate security controls, supervise processors, and respond to lawful requests concerning retained personal data.
12. Children
Our services are intended for business users and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child provided personal information to us, contact us and we will take appropriate action.
13. Changes to this Policy
We may update this Policy from time to time. The updated version will be posted on our website with a new effective date. If changes are material, we will provide additional notice where required.
14. Contact us
NSNEX
Website: www.nsnex.com
Privacy: privacy@nsnex.com
Legal: legal@nsnex.com