NSNEX is operated by VertexAxis Limited. References to NSNEX in this document refer to the service brand and its operator, as applicable.
Effective date: August 11, 2026. These Terms of Service ("Terms") govern access to and use of NSNEX websites, cloud-based software, technical development services, web applications, Geo DNS solutions, API-based solutions, digital tools, documentation, and related support (collectively, the "Services"). By accessing or using the Services, you agree to these Terms.
1. Contracting party and eligibility
"NSNEX," "we," "us," and "our" mean the operator of www.nsnex.com. You represent that you are at least the age of majority in your jurisdiction and have authority to bind the company or organization on whose behalf you use the Services.
2. Orders and service documents
Specific Services may be governed by an order form, statement of work, proposal, service level agreement, data processing agreement, acceptable use policy, or other written document. If there is a conflict, the signed or expressly accepted service document controls for the relevant Service.
3. Accounts and security
You are responsible for account activity, credentials, access permissions, customer configurations, API keys, DNS settings, connected systems, and users you authorize. You must promptly notify us of unauthorized access or suspected security incidents affecting the Services.
4. Customer content and data
You retain ownership of content, data, files, configurations, API payloads, DNS records, code, and materials that you submit to the Services ("Customer Content"). You grant NSNEX a limited license to host, process, transmit, display, copy, and use Customer Content as needed to provide, secure, support, and improve the Services and as otherwise permitted by your agreement.
5. Acceptable use
You must not use the Services to violate law; infringe rights; distribute malware; attack, probe, or disrupt systems; send spam; scrape without authorization; process unlawful or harmful content; bypass rate limits or security controls; interfere with networks; or use Geo DNS, API, or development services for deceptive, abusive, or illegal purposes. We may suspend or limit Services to prevent harm, comply with law, or protect users and infrastructure.
6. Fees, taxes, and payment
Some Services are provided for a fee, including subscriptions, usage-based services, one-time setup, technical development, support, consulting, implementation, hosting, Geo DNS, API access, maintenance, and add-on services. You agree to pay all fees stated in the applicable order, plan, invoice, statement of work, or online checkout page.
If you purchase a subscription, it will renew automatically for the stated billing period unless you cancel before renewal or the applicable order states otherwise. You authorize us and our payment processors to charge your selected payment method for recurring fees, usage charges, overage fees, taxes, and other amounts due. You must keep billing and payment information accurate and current.
Fees are exclusive of taxes unless expressly stated. You are responsible for taxes, duties, withholding, bank charges, currency conversion, payment provider fees, and similar amounts, excluding taxes based on our income. Late, failed, reversed, or disputed payments may result in interest where permitted by law, collection costs, suspension, downgrade, termination, or loss of access to paid features.
Unless required by law or expressly stated in a written agreement, all fees are non-refundable. This includes subscription fees, renewal fees, setup fees, development fees, consulting fees, usage-based fees, prepaid credits, and third-party costs already incurred. If you cancel a paid subscription, you may continue using the paid Service until the end of the paid billing period, but you will not receive a prorated refund for unused time unless the applicable order, consumer law, or mandatory law requires it.
Refunds, if approved, may be issued to the original payment method or as service credit at our discretion where permitted by law. We may provide a refund or credit if we materially fail to provide a paid Service and cannot reasonably cure the issue, or where a service level agreement expressly provides a credit. You must submit billing disputes within 30 days after the invoice or charge date; undisputed amounts remain payable. Chargebacks or payment reversals made without first contacting us may lead to account suspension while the issue is reviewed.
7. Development services
For custom technical development, timelines, milestones, deliverables, acceptance criteria, dependencies, and change requests must be documented in the applicable statement of work or written agreement. Unless otherwise agreed, you are responsible for providing accurate requirements, timely feedback, third-party access, licenses, content, and approvals.
8. Intellectual property
NSNEX and its licensors retain all rights in the Services, platform, software, APIs, documentation, templates, know-how, tools, generic components, pre-existing materials, improvements, and usage analytics. Subject to payment and the applicable agreement, ownership or license rights in custom deliverables will be as stated in the relevant statement of work. No rights are granted except as expressly stated.
9. Third-party services
The Services may integrate with third-party platforms, networks, registrars, cloud providers, payment processors, analytics tools, open-source software, or APIs. Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services outside our control.
10. Confidentiality
Each party may receive confidential business, technical, financial, product, security, or customer information. The receiving party must use reasonable care to protect confidential information and use it only for the relationship under these Terms. Confidentiality obligations do not apply to information that is public, already known, independently developed, or lawfully received without restriction.
11. Privacy and data protection
Our Privacy Policy explains how we process personal information. Where we process personal data on your behalf, the parties may enter into a data processing agreement. You are responsible for having a lawful basis, notices, consents, and rights-handling processes for personal data you submit to the Services.
12. Service availability and changes
We use commercially reasonable efforts to provide reliable Services, but we do not guarantee uninterrupted or error-free operation unless a specific SLA applies. We may update, modify, suspend, or discontinue features, provided we will use reasonable efforts to avoid materially reducing paid Services during an active subscription term without notice or a reasonable alternative.
13. Warranties and disclaimers
Each party represents that it has authority to enter into these Terms. Except as expressly stated, the Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
14. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, goodwill, data, or business opportunities. Our aggregate liability for all claims relating to the Services will not exceed the amounts paid by you to NSNEX for the affected Services during the 12 months before the event giving rise to liability. These limits do not apply where prohibited by law or to payment obligations, intentional misconduct, or misuse of intellectual property or confidential information.
15. Indemnity
You will defend and indemnify NSNEX against claims arising from Customer Content, your breach of these Terms, your unlawful use of the Services, or your violation of third-party rights. We will defend and indemnify you against claims alleging that our proprietary software, as provided by us and used according to these Terms, infringes a third-party intellectual property right, subject to customary exclusions for Customer Content, modifications, combinations, or unauthorized use.
16. Term, suspension, and termination
These Terms apply while you use the Services. Either party may terminate as stated in an order or for material breach not cured within 30 days after notice. We may suspend Services immediately for security risks, unlawful activity, non-payment, or urgent operational needs. Upon termination, your access may end and Customer Content may be deleted according to our retention practices and applicable law.
17. Export, sanctions, and compliance
You must comply with export control, sanctions, anti-corruption, privacy, telecommunications, cybersecurity, consumer protection, and other applicable laws. You may not use the Services where prohibited by law or for restricted end uses.
18. Governing law and disputes
Unless a signed agreement states otherwise, these Terms are governed by the laws applicable to NSNEX's principal place of business, excluding conflict-of-law rules. The parties will first attempt to resolve disputes in good faith. If unresolved, disputes will be brought in the competent courts for NSNEX's principal place of business, unless applicable consumer or mandatory law provides otherwise.
19. Changes to these Terms
We may update these Terms by posting a revised version on our website. Material changes will not apply retroactively unless required by law. Continued use after the effective date means you accept the updated Terms.
20. Contact
NSNEX
Website: www.nsnex.com
Legal: legal@nsnex.com